Professional After-Sales Support Solves SMILE Horizontal Hydraulic Pump Usage Issue Efficiently

A recent after-sales case demonstrates SMILE’s reliable customer service and professional product technical support. A customer reported malfunctions after installing the standard 150mm-stroke ear-type horizontal hydraulic pump on their hospital bed, including failure to lift the bed and stuttering during descent. Self-applied lubrication failed to fix the problem.

SMILE’s engineering team promptly analyzed the fault and suspected incorrect installation or model mismatch. Customer photos confirmed the standard pump was incompatible, as the hospital bed required a reverse hydraulic pump. The team offered two feasible solutions: replacing with a reverse-structured pump or adjusting the bed configuration.

After reviewing the drawings, the original factory's standard products have no quality issues. However, to address the customer's concerns and ensure timely delivery of their final product, we are providing a batch of new, free products specifically designed to fit the customer's hospital bed. We also remind all customers that before purchasing, please confirm whether your bed requires a standard or reverse hydraulic pump. Providing product design images or videos will help us better recommend suitable products. Should you encounter any issues during use, feel free to contact us at any time for one-stop solutions.